ktown4u 스킵네비게이션

FAQ

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NEWS Return Poilcy
▶ Return: Exchange
For international delivery, Returning/Exchanging is not possible unless the received item is defective or wrongly delivered
In case of defect or wrong delivery
Please contact our 1:1 customer service center with following photos:
- Photo of the item you received
- Photo of the bar code labels attached on the box (attached label has order number, ID and name of item)
- Photo of Tracking number
 
 
▶ Return: unknown reason
If your package is returned to us for unknown reason, shipping cost to final destination (1st shipping cost) and for the returning (2nd shipping cost) will be deducted from your payment of order and rest of payment will be refunded
(Return cost - Small Packet $2.5/ Parcel $10 - $50/ EMS N/A)
 
After receiving your package returned, it will be kept in stock for a week, waiting for your answer whether you want to get it again or not.
In case of getting back again - you should pay for shipping again and for the returning fee  
In case of not - we deduct all shipping fees to you and to us and make refund for the rest price
Please refer to below table
 
 
In case of: Deducted shipping fees from order Payment from you
Getting
back
Deduct 1st shipping fee
(for shipping to final destination)
Deduct 2nd shipping fee (for returning fee, if it is required) You pay shipping
 fee again
Getting
Refund
Deduct 1st shipping fee
(for shipping to final destination)
Deduct 2nd shipping fee (for returning fee, if it is required) We make refund
the rest price
 
 
▶ Return: defect
We are not responsible for any damages made during delivery process (little, stain, scratch, torn down etc.)
But if it is clear that damage is made before shipment, we will solve the issue as soon as possible.
We do not accept your return caused by change of your mind.
Contact us via 1:1 service once you find some defect or damage on the item and malfunctioning either.
Please check the defect for sure. If returned item has no problem which you submitted, refund or exchanging would not be possible.
We accept your item returned within 14 days after receiving it.
*if it is decided to refund for Small Packet, refunded price should not be over 20USD